The Feinbäck Lifetime Warranty

At Feinbäck, we believe quality tools should last a lifetime, and we’re willing to back that up.
We craft each product with care, using premium materials and attention to detail. So when you purchase a Feinbäck tool, you’re not just buying something beautiful, you’re investing in something built to last. That’s why we proudly offer a Lifetime Limited Warranty on all our products.
Please note: Scroll to the bottom of the page to register your warranty.

What’s Covered

Please inspect your product upon receipt and report any damage immediately by sending us a picture via email.

Our warranty covers any defects in materials or craftsmanship for the lifetime of the product, under normal use. If your item ever fails due to how it was made, we’ll make it right.

That means:

  • Cracks, breaks, or splits from manufacturing defects

  • Hardware failures (like rivets or fasteners falling off)

  • Unintended structural damage under regular use

  • Electronic malfunction on thermometer

What’s Not Covered

Our warranty doesn’t cover:

  • Normal wear and tear (like dull blades or faded finishes). Professional sharpening of the knife blade is recommended.

  • Damage from water immersion, accidents, misuse, or improper maintenance & cleaning

  • Commercial or industrial use

  • Lost or stolen items or components

  • Final edition & almost perfect items are not covered under the warranty

How to Make a Claim

If you think your product is eligible for a warranty replacement, simply send us:

  • A photo and/or video of the issue (please show entire product in frame)

  • Your proof of purchase (order id, and the location of purchase)

  • A brief description of what happened

You can simply send us an email with the information above.  We’ll review your claim and get back to you quickly, usually within 2 business days.

Our Promise to You

If your claim is approved, we’ll either:

  • Repair your item (when possible)

  • Replace it with the same or similar product

  • Or offer a store credit if your item is no longer available

Shipping and handling fees apply to each item claimed under our warranty and is calculated based on shipping destination.

We want you to feel good every time you reach for your Feinbäck tools, whether it’s your first bake or your hundredth loaf.

Questions?

We’re here to help. Email us at hello@feinbackhaus.com and we’ll take care of you.