What’s Covered

Our warranty covers any defects in materials or craftsmanship for the lifetime of the product, under normal use. If your item ever fails due to how it was made, we’ll make it right.

That means:

• Cracks, breaks, or splits from manufacturing defects

• Hardware failures (like rivets or fasteners)

• Unintended structural damage under regular use

What’s Not Covered

Our warranty doesn’t cover:

• Normal wear and tear (like dull blades or faded finishes)

• Damage from accidents, misuse, or improper cleaning

• Commercial or industrial use

• Lost or stolen items

How to Make a Claim

If you think your product is eligible for a warranty replacement, simply send us:

• A photo of the issue

• Your proof of purchase (order id, and the location of purchase)

• A brief description of what happened

You can simply send us an email with the information above.  We’ll review your claim and get back to you quickly, usually within 2 business days.

Our Promise to You

If your claim is approved, we’ll either:

• Repair your item (when possible)

• Replace it with the same or similar product

• Or offer a store credit if your item is no longer available

We want you to feel good every time you reach for your Feinbäck tools, whether it’s your first bake or your hundredth loaf.

Questions?

We’re here to help. Email us at hello@feinbackhaus.com and we’ll take care of you.